Customer messaging assistant
An assistant on WhatsApp that answers the routine questions and hands the rest to a person quickly.
- AI automation
- 6–10 weeks
- Build definition
The problem
The same twenty questions arrive every day: opening hours, stock, order status, delivery. They arrive after hours too, and every one of them interrupts someone.
How we build it
The assistant answers only what it can answer from your real data, and escalates everything else with the full conversation attached. Escalation rules and tone are agreed before launch, and every conversation stays reviewable.
What is included
- WhatsApp Business API setup and verification
- Answers grounded in your product and order data
- Escalation to a human with the conversation attached
- Conversation log and a weekly review of what it got wrong