Internal operations platform
One place for the work currently spread across spreadsheets, WhatsApp groups, and one person's inbox.
- Web platform
- 8–12 weeks
- Build definition
The problem
Operations run on files that get copied, renamed, and emailed. Nobody is certain which version is current, approvals happen verbally, and reporting means someone rebuilding the same sheet every month.
How we build it
We map the actual process first, including the shortcuts people take, then build the smallest system that replaces it without a training programme. Roles and permissions come early, because that is what makes a shared tool safe to use.
What is included
- Process mapping with the people who do the work
- Web application with role-based access and an audit trail
- Data migration from the current spreadsheets
- Handover: source code, cloud accounts, and a written runbook